You have a period of 14 days to return the product(s) that do not suit you without having to justify your reasons or pay a penalty. This period runs from the day after receipt of the product
Before returning any goods, please contact our customer service by phone at 01 46 80 51 46 or by email info@lacasadeukulele.com
We commit ourselves to reimburse you within 14 days or less after the reception of the products by our care. However, we will always be able to offer you an exchange or a credit on a future order.
Personalized items (micro installation, left-handed transformation, customization...) can neither be returned nor exchanged.
Return shipping costs are at the customer's expense, except if it is an error on our part.
1 - Make sure to send back your product complete, in its original condition (packaging, accessories, instructions) in its original packaging.
2 - Print the form below. All fields are mandatory to proceed with the proper processing of your return.
3 - Carefully pack your package with the completed form.
4 - Send your package to LA CASA DE UKULELE - 17 Avenue Paul Vaillant Couturier - 94400 Vitry-sur-Seine - France
5 - Our after-sales service will contact you by email or telephone upon receipt of the return package.